Privacy Policy for Ed Nicholls Acupuncture
Last Updated: 1/12/2025
Effective Date: 1/12/2025
1. Introduction
Ed Nicholls Acupuncture ("I," "me," or "my") operates the website ednicholls.com (the "Service"). This page informs you of my policies regarding the collection, use, and disclosure of personal data when you use my Service and the choices you have associated with that data.
I use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. I am a sole trader operating under the name Ed Nicholls Acupuncture.
2. Information Collection and Use
I collect several different types of information for various purposes to provide and improve my acupuncture and wellness services to you.
Types of Data Collected:
Personal Identification Data: While using my Service, I may ask you to provide me with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
* Email address
* First name and last name
* Phone number
* Health information relevant to your treatment (collected via intake forms)
* Appointment history and preferences
Usage Data: I may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of my Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
3. Use of Data
Ed Nicholls Acupuncture uses the collected data for various purposes:
- To schedule, manage, and confirm your appointments.
- To provide and maintain your acupuncture treatment and related wellness services.
- To notify you about changes to your appointment or my services.
- To allow you to participate in interactive features of my Service when you choose to do so.
- To provide customer support.
- To gather analysis or valuable information so that I can improve my Service.
- To monitor the usage of my Service.
- To detect, prevent and address technical issues.
- To send you health tips, newsletters, or other information you have consented to receive.
4. Legal Basis for Processing (For EEA Visitors)
If you are from the European Economic Area (EEA), my legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data I collect and the specific context in which I collect it.
Performance of a Contract: Your data is necessary to schedule and provide the acupuncture services you request.
Consent: You have given me permission to do so (e.g., for marketing communications).
Legitimate Interests: My processing is necessary for my legitimate interests, such as improving my services and communicating with you about your appointments, provided these interests are not overridden by your data protection rights.
Legal Obligations: To comply with the law (e.g., retaining health records as required by regulations).
5. Data Storage, Transfer, and Security
Your information, including Personal Data, is stored on secure, password-protected systems and in locked physical storage for paper records. I am based in [Your Country/Region] and process data there. However, my booking or email service providers may store data on servers located in other countries. I will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
The security of your data is important to me, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While I strive to use commercially acceptable means to protect your Personal Data, I cannot guarantee its absolute security.
6. Data Retention
I will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. I will retain and use your data to the extent necessary to comply with my legal obligations (for example, if I am required to retain your health data for a specific period by law), resolve disputes, and enforce my legal agreements and policies. Following this period, all personal and health data will be securely destroyed.
7. Disclosure of Data
I may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation.
- To protect and defend the rights or property of Ed Nicholls Acupuncture.
- To prevent or investigate possible wrongdoing in connection with the Service.
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
Service Providers: I employ third-party companies and individuals to facilitate my Service ("Service Providers"), such as:
- Booking/Scheduling Software (e.g., Acuity, SimplyBook)
- Payment Processors (e.g., Stripe, PayPal)
- Email Communication Services (e.g., Mailchimp)
- Website Hosting Providers
These third parties have access to your Personal Data only to perform these tasks on my behalf and are obligated not to disclose or use it for any other purpose. I do **not** sell your Personal Data to any third parties.
8. Your Data Protection Rights
If you are a resident of the European Economic Area (EEA), California, or other regions with specific privacy laws, you have certain data protection rights.
Ed Nicholls Acupuncture aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights may include:
- The right to access, update, or delete the information I have on you.
- The right of rectification. You have the right to have your information corrected if it is inaccurate or incomplete.
- The right to object. You have the right to object to my processing of your Personal Data.
- The right of restriction. You have the right to request that I restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information I have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where Ed Nicholls Acupuncture relied on your consent to process your personal information.
Please note that I may ask you to verify your identity before responding to such requests. To exercise any of these rights, please contact me using the details below.
9. Cookies and Tracking
My Service may use "cookies" and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
10. Links to Other Sites
My Service may contain links to other sites that are not operated by me. If you click on a third-party link, you will be directed to that third party's site. I strongly advise you to review the Privacy Policy of every site you visit. I have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children's Privacy
My Service is not directed to anyone under the age of 18 ("Children"). I do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided me with Personal Data, please contact me. If I become aware that I have collected Personal Data from children without verification of parental consent, I take steps to remove that information from my servers.
12. Changes to This Privacy Policy
I may update this Privacy Policy from time to time. I will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Me
If you have any questions about this Privacy Policy, your data, or wish to exercise your data protection rights, please contact me:
By email: acu@ednicholls.com
By mail: 1 Hurley Crescent, SE16 6AL
Disclaimer: This privacy policy is a template provided for informational purposes and may not constitute legal advice. It is based on common standards and adapted for a sole-trade acupuncture service. For legal certainty, please consult with a legal professional to ensure compliance with specific laws applicable in your jurisdiction, especially regarding health data.